LET FASTDATA IMPLEMENT YOUR CALL CENTER - SO YOU CAN FOCUS ON YOUR GROWING BUSINESS
Our Call Center solutions enables communication across all popular channels like Voice, Chat, Video, and Social Media & Email from a single user interface. It presents an integrated view of all channels for ease of management and maximum utilization of resources.
Suitable for Incoming & Outgoing Process, IVR Enabled Contact Centers, Customer Service Agency, BPO,KPO, Debt Collection, Insurance Marketing, Customer Surveys and Loyalty Programs.
• Automatic call distribution: Automatic Assignment of calls to the agents, so that each agent gets equal call load.
• SOCIAL MEDIA: Customer can interact with agent using social media platforms like Twitter, Instagram.
• MIS REPORTS Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.
• IVR To provide self-service for caller and take input for call routing.
• CALL BARGE-IN/CALL COACHING Supervisor can listen to live calls and agent can be trained on live call.
• CALL & SCREEN RECORDING Records all the Calls and agent screens (100% recording) for Training and Monitoring Purpose.
• MONITORING TOOLS All Call Center resources like agents, Servers, Calls, Campaign can be monitored live.
INBOUND TYPES
Can receive and make voice calls
Web Chat: Customer can interact quality using "chat".
Email: Email can be received & distributed to the agents automatically.
Video Call: Enables real-time communication through Web RTC.
Social Media: Agent can view the Social media messages on integrated Interface.
SMS : Customer connected faster through SMS
OUTBOUND TYPES
Predictive Dialling: Automated dialling for maximum call connects.
Progressive Dialling: Automated dialling, controlled by agents to reach out important customers.
Preview Dialling: Selective click to call dialling.
Blended: Agent can take Inbound & Outbound in single login.
Manual Dialling: Agent can type in the number and dial.
CONNECT WITH EXISTING INFRASTRUCTURE
Customization : As per your business process requirement.
PBX Integration : Can be integrated to any external PBX on standard interfaces like PRI/SIP.
Email Integration : Email can be integrated within 7iCCS.
SMS Integration : SMS can be sent on any event like specific disposition, missed call etc.
SECURITY ASPECTS
Highly Secure Access : User Rights are Restricted and Password typing is masked.
Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.
Session Handling : No user can view the reports without the login of admin.
No Data Injection : Data Injection is prevented in MYSQL Server.
Cross Site Attack : Application is guarded against cross site attack.
External CRM Integration
Zendesk, Microsoft dynamics, zoho, sales force, vtiger, lead squared, sugar CRM etc..
IP Telephony Solutions
Fastdata have always been enthusiastic about being at the forefront of technology, including IP telephony. We can provide a tailored solution, from the very quick fixes to a corporate level IP Telephony solution. All of our solutions will bring immediate benefits to the client, with improved staff efficiency, increased customer service and lower running costs.
Through our partnerships with best in vendors, such as Cisco, Avaya, and asterisk providers we can offer;
• VoIP systems, IP based and Hybrid
• Call management systems
• GSM/Analog/SIP gateways
• Hosted VoIP services
• Least cost routing
• Conferencing applications
Fastdata always listens; understand to the requirements defined by the end user to build the best solution which is exceptional to suit your businesses.